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POSTAGE, DELIVERY & RETURNS 

UK Postage COSTS ARE AUTOMATICALLY CALCULATED BASED ON WEIGHT. OUR WEBSITE WILL TRY TO SELECT THE MOST APPROPRIATE DELIVERY METHOD FOR YOUR ORDER, HOWEVER, THERE IS ALSO A DROP DOWN LIST WITH ALTERNATIVE METHODS, SO PLEASE ENSURE YOU CHECK AND SELECT FROM THE LIST IF THE AUTOMATIC SELECTION IS NOT THE MOST APPROPRIATE FOR YOUR ORDER. FOR EXAMPLE SOME ITEMS REQUIRE SPECIAL NEXT DAY DELIVERY, SUCH AS LIVE shrimp. 
INFORMATION ON WHICH DELIVERY METHOD TO CHOOSE FOR SUCH ITEMS WILL BE DETAILED IN THE PRODUCT DESCRIPTION.

MOST ORDERS WILL BE POSTED BY ROYAL MAIL 1ST CLASS, HOWEVER LARGE/HEAVY ORDERS WILL BE SENT VIA COURIER WITH DELIVERY ESTIMATES FROM 1 DAY UP TO 5 DAYS DEPENDING ON THE MOST APPROPRIATE SERVICE FOR THE PRODUCTS ORDERED.  

WE WILL OBTAIN PROOF OF POSTAGE FOR ALL ORDERS.

If you are unhappy with any order you receive from us please contact us as soon as possible and we will help to resolve any problems you have.   

 

posting shrimp
 

ALL shrimp WILL BE SECURELY AND SAFELY PACKAGED USING BREATHER BAG(S) AND HEATPACKS WHERE NECESSARY.  they WILL BE SENT USING ROYAL MAIL NEXT DAY SPECIAL DELIVERY TO ARRIVE BEFORE 1PM THE NEXT DAY.  
A SUITABLE DAY FOR DELIVERY WILL BE ARRANGED PRIOR TO POSTAGE.  SHrimp will only be posted within the UK.

LIVE ARRIVAL GUARANTEE:

IN THE UNLIKELY EVENT THAT ANY SHRIMP ARE DEAD ON ARRIVAL PLEASE ADVISE US WITHIN 2 HOURS OF SIGNING FOR THE DELIVERY. TO CLAIM, WE NEED YOU TO SEND US PHOTOGRAPHIC EVIDENCE OF THE DEAD SHRIMP IN THE UNOPENED BAG, ON OCCASION WE MAY ALSO ASK FOR THE RETURN OF HIGH VALUE SHRIMP.

the cost of any dead shrimp will be refunded.
 

PLEASE NOTE IT IS YOUR RESPONSIBILITY TO ACCLIMATISE the shrimp PROPERLY AND PROVIDE SUITABLE Living CONDITIONS. please DO NOT HESITATE TO CONTACT US IF YOU HAVE ANY QUESTIONS REGARDING THE CARE OF shrimp, BEFORE PLACING AN ORDER.
 

WE CANNOT BE HELD RESPONSIBLE FOR DEATHS ONCE shrimp HAVE BEEN REMOVED FROM THE BAG.



INTERNATIONAL POSTAGE INFO:

WE ARE HAPPY TO POST ORDERS OF MOST DRY GOODS INTERNATIONALLY, HOWEVER WE WILL ONLY POST ORDERS UPTO 2KG IN WEIGHT.
WE DO NOT POST LIVESTOCK, substrates , TANKS or woods OUTSIDE OF THE UK.
PLEASE CHOOSE THE APPROPRIATE DELIVERY METHOD WHEN CHECKING OUT YOUR ORDER BASED ON WHERE YOU LIVE.

SHOULD YOU PLACE AN ORDER CONTAINING PRODUCTS THAT WE DO NOT SHIP TO YOUR COUNTRY, WE WILL CONTACT YOU TO ADVISE AND REFUND ANY MONEY PAID FOR THOSE PRODUCTS.




 

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